We want you to love our products as much as we do. If there is something that is not right about a product that you receive please let us know!

 Th Cotton County Ltd. ensures that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, due to the Handmade & seasonal nature of the products and keeping the hygiene and safety concerns for everyone in mind, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (the product doesn’t match the item description in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order (depending on the product availability) provided that your item is returned to us by you, must be unused and in the same condition that you received it, with the original packaging including all tags, labels and seals, and is in resalable condition.

For any further queries on returns and exchanges, please reach out to us at hello@thecottoncounty.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.

Our customer care team will look into the issue and revert back within 48 working hours.

Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis and we request you to get in touch with our team for prompt resolution.

 No refunds would be given if the customer has provided the wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

 In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, FedEx, Purolator etc.), then The Cotton County Ltd. will not be liable to refund any amount for such orders.

Products bought online cannot be exchanged or returned in the markets.

All items purchased on sale or with a discount are final sale. There are no returns or exchanges on sale items

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms of Service Policy would prevail.